The Collection upon request service for postal items takes place on a one-off basis without a written contract. It helps you save time and money. You order the collection at least two hours before the desired collection time slot. If required, we can provide you with free roll boxes.

Here’s how it works

You can order a collection upon request via the free telephone number 0800 825 800 or via the “Order collection upon request” online service.

Prices

The prices are calculated according to quantity and distance.

Who is this service for? Preconditions

The collection of postal items is suitable for customers who want to save themselves the trip to a branch or distribution base and who fulfil the following preconditions:

• Letters for collection must be franked.
• Parcels must be franked with a consignment barcode.
• You order the collection upon request at least two hours before the desired collection time slot.